Since iOS' and Android's latest updates, we've made some changes and upgrades to guarantee the safety of our users' information. Consequently, your watch might not synchronise directly with the app and the mobile network. There's an easy fix.
To synchronise your watch with your mobile network operator, make sure you have:
- a SIM card that supports 2G;
- with minimum 100Mb of data & call credit.
1. Open the Kiddoo app on your device.
2. Add a new watch by scanning the CID sticker at the back of the watch.
3. Make sure the watch is turned off when you insert the SIM card.
4. Turn the watch on and wait 10-15 minutes until the watch is successfully synchronised with the app.
5. Upgrade the software by sending this exact SMS / text message to the watch phone number:
#862182,SETIP:47.89.50.202,11445
You will receive a reply with unrecognisable characters. That is normal.
6. You can now set the APN by sending a SMS / text message to the watch phone number to set the APN. The SMS should follow this exact structure:
#862182,STAPN:APN,0,0,0.0.0.0,0,,,,,
Where “APN” should be replaced with your mobile network operator's APN name.
For instance, for the Belgian operator Base:
#862182,STAPN:gprs.base.be,0,0,0.0.0.0,0,,,,,
You can look for your mobile network operator’s APN on this website: http://wiki.apnchanger.org/Main_Page
You will receive a reply message "APN Set OK".
7. Now all you have to do is restart the Kiddoo app and login again.
That's it! Wait for a couple of hours, and your watch should be working.